Updated November 3, 2026
30-day returns
You may request a return within 30 days of receiving your order. Standard returns must be unused, in their original condition and packaging, and include accessories and documentation. Please keep your proof of purchase or order number.
Start a return
Email support@fmgarden.com with your order number and reason for returning. We will review your request and provide instructions. Please do not send items back before receiving those instructions.
Return shipping
You are responsible for return shipping for a change-of-mind return. If we sent the wrong item or your product arrives damaged or defective, we cover applicable return shipping costs and help arrange an appropriate replacement, refund, or other remedy.
Damaged, defective, or incorrect items
Please inspect your delivery and contact us promptly with your order details and clear photos of the product and packaging. Retain the packaging while we review the issue.
Refunds
After we receive and inspect the returned product, we will notify you of the decision. Approved refunds are processed to the original payment method within 10 business days after receipt and inspection. Your payment provider may take additional time to display the refund.
Cancellations and exchanges
Contact us as soon as possible to request cancellation. Orders that have not yet been dispatched may be eligible for cancellation. Once dispatched, the standard return process may apply. Contact us to discuss exchange or replacement options.
Your rights
This policy does not limit any rights or remedies available under applicable law.
Contact
FM GARDEN · 7952 NW 14th St, Doral, FL 33126, USA
support@fmgarden.com · +1 (702) 850-3527
Monday–Friday, 9:00 AM–5:00 PM Eastern Time.